Frequently Asked Questions

Frequently Asked Questions (FAQ)

Welcome to Whirl Merch’s FAQ page! Here you’ll find answers to the most common questions about shipping, returns, and orders.

📦 Shipping Information

Q: How long does shipping take?

  • Orders to the US usually arrive in 7–14 business days.

  • International orders may take 14–31 business days, depending on location and customs.

Q: Do you ship worldwide?
Yes, we ship to most countries. Shipping times vary by region.

🔄 Returns & Refunds

Q: What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition.

Q: How do I start a return?
Simply contact our customer support team with your order number, and we’ll guide you through the process.

Q: When will I receive my refund?
Refunds are processed once we receive and inspect your returned item. This usually takes 5–7 business days.

🚚 Order Tracking

Q: How do I track my order?
Tracking information will be uploaded as soon as your order ships. You can check it anytime on our Track Your Order page.

Q: I haven’t received tracking info yet — what should I do?
Please allow 2–5 business days for processing. If you still don’t see tracking details, reach out to our support team.

💳 Payments & Orders

Q: What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options at checkout.

Q: Can I change or cancel my order after placing it?
We process orders quickly. If you need to make changes, contact us within 24 hours of placing your order.

❓ Still Have Questions?

If your question isn’t answered here, please reach out to our Customer Support Team via email whirlmerch@gmail.com or our contact form. We’re happy to help!